Shipping Information
Ship to your Home or Business
Free shipping on orders $50+! (Areas not covered under this program are Hawaii, Alaska and U.S Territories)
Free shipping on orders $150+! (Hawaii, Alaska, U.S Territories, Canada and Mexico only)
Processing Time (2-3 Business Days) and Shipping Time (3-4 Business Days)
International shipping time may vary depending upon destination country and we don't offer free international shipping at this time.
Shipping Terms and Conditions are subject to change without notice. Limited time offer. While we will do all that we can to ensure your shipment arrives on time, Tea Mansion® cannot be held responsible for delay in delivery beyond our control such as severe weather, pandemic or epidemic outbreak. Tea Mansion®, also cannot be held responsible for any lost packages after they have have delivered successfully by shipping carrier. We strongly encourage all our customers to purchase additional shipping insurance or personal property insurance if they feel a purchased product is of a high value to them and needs to be safeguarded against any unforeseen losses.We pride ourselves in customer satisfaction and promptly replace any products which may been damaged in transit,but we need to be notified within 24 hours of receiving such damaged product(s) at customerservice@teamansions.com. We will also replace any product(s) lost in transit by the shipping carrier however, it excludes any product(s) already confirmed delivered by the shipping carrier to the shipping address provided by the customer but may been lost afterwards due to situations unknown. In such a situation where a package is lost after being delivered, customer may file a claim directly with the shipping carrier for such losses but Tea Mansion® will be happy to provide any support that customer may need.
Here's how it works
1. After you place your order you will receive an order confirmation e-mail or text.
2. After we process your order you will receive another notification with tracking information which may take 3-4 business days (Monday-Friday).
3. After your order is processed and picked up by shipping carrier it may take another 3-4 business days (Monday-Friday) to arrive.
4. You can also choose 1 Day Express shipping at your own expense which is not covered under free shipping program however it doesn't change our normal processing time.
5. We usually ship via USPS priority mail and if you don't receive your package within 10 business days of placing your order please e-mail us at customerservice@teamansions.com and we will be more than happy to promptly resolve your concern.
6. Processing time could be longer during peak holiday season and in case of national or state emergency. We request all our customers to be patient during this period of time while we do our best to meet the needs.